Privacy Policy

    The last review of this Privacy Policy was conducted on 17 November 2023.

    This Privacy Policy sets out how First Chance House & Land Pty Ltd (ACN 671 911 201) collects, stores, uses and discloses your Personal Information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) in connection with your use of our Website at https://www.homeshelf.com.au/ or any other First Chance House & Land Pty Ltd software, application or other product that refers to or links this Privacy Policy. Personal Information means information or an opinion about an identified individual, or an individual who is recently identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

    Please read the Privacy Policy carefully. If there is anything that you do not understand please ask us.

  1. Collection of Personal Information
    1. When First Chance House & Land Pty Ltd provides you with services, you use our products or services or visit our Website, we may collect certain information about you.
    2. First Chance House & Land Pty Ltd automatically collects your IP address and how you accessed our Website (such as, via advertisement or another Website). We do this to help diagnose problems within our server, administer our Website and track usage statistics.
    3. First Chance House & Land Pty Ltd uses cookies and similar tracking technologies to track the activity on the Website and hold certain information. cookies are files with small amounts of data which may include an anonymous unique identifier. We use cookies to collect data from your browser or device and is collected as statistical information and includes your IP address, browser or device type, language, time zone location and access times. We also use cookies to track pages you have visited and information accessed on our Website. This information is used for statistical references, site analysis and to remember your details and preferences when you return to our Website. Your web browser or device can also be configured to reject cookies. If you set up your web browser or device to reject cookies, certain functions of our Website may become unavailable to you.
    4. First Chance House & Land Pty Ltd may use web beacons on the Website or other associated websites. A web beacon is a small, graphic image on a webpage, web-based document, or in an email that is designed to allow the site owner or a third party to monitor who is visiting a site. They collect the IP address of the computer that the Web Beacon is sent to, the URL of the page the web beacon comes from and the time it was viewed. We may permit third parties to place them on our Website to monitor the effectiveness of advertising or for other legitimate purposes. Web beacons can also be linked to Personal Information. For example, advertising networks use web beacons to add information to a personal profile of what sites a person is visiting and to determine what banner ads to display based on the profile. We also use web beacons to gather statistics about web browser usage at different places on the internet.
    5. First Chance House & Land Pty Ltd may use third-party ad servers to deliver ads to you on our behalf. These third-party ad servers may collect and use non-personally identifiable information about your visits to our site in order to present advertisements that may be of interest to you. If you would like more information about this practice or to opt out of having this information used by third-party ad servers to provide targeted ads, please visit http://www.networkadvertising.org/managing/opt_out.asp.
    6. First Chance House & Land Pty Ltd collects Personal Information which is reasonably necessary for our dealings with you, including your:
      1. name;
      2. email;
      3. phone number;
      4. approximate location by city, town or postcode; and
      5. any other information that you submit to the Website.
  2. Use and Disclosure of Personal Information
    1. First Chance House & Land Pty Ltd may use your Personal Information to:
      1. administer, manage and develop the Website, products, databases and services;
      2. personalise the Website;
      3. enable your access to and use of the Website services;
      4. publish information about you on the Website;
      5. send to you products that you purchase;
      6. supply to you services that you purchase;
      7. send to you statements and invoices;
      8. collect payments from you;
      9. send you marketing communications;
      10. provide you and potential customers with quality products and services; and
      11. maintain contact details.
    2. Personal Information collected by First Chance House & Land Pty Ltd is generally only used for the main purpose for which the Personal Information was collected or related purposes.
    3. First Chance House & Land Pty Ltd may disclose and share your Personal Information to:
      1. members and personnel of the First Chance House & Land Pty Ltd group, including our affiliates and business functions, employees, contractors, participating builders, tradespeople, architects, other building professionals, mortgage lending partners, building inspection partners, conveyancer partners, agents or sub-contractors for the purposes of the delivery and operation of our products and services to you;
      2. vendors who support the delivery of our services, which may be necessary to analyse the performance of our services that we deliver to you. Such vendors are only given access to your Personal Information to perform tasks on our behalf or for our benefit, and not permitted to disclose your Personal Information or use it for any other purpose;
      3. web browser extension providers;
      4. legal, regulatory, and law enforcement authorities to the extend we are required to do so by law, or if required for the legal protection of our legitimate interest in compliance with applicable laws;
      5. parties involved in a business sale, which may be necessary if we undergo any reorganisation, restructuring, merger, sale, acquisition or other transfer of assets. In such scenarios, your Personal Information will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed on to any new owners of the business;
      6. event partners, including promotion partners or event organisers for the purpose of organising and delivering such events or promotions; and
      7. business partners, including our existing or potential agents, business partners, or joint venture entities to enable us to perform our business activities in relation to our services.
    4. First Chance House & Land Pty Ltd and its related entities may collate and commercialise your Personal Information via data insights.
    5. First Chance House & Land Pty Ltd may otherwise use or disclose Personal Information to the extent we are permitted to do so by law, in connection with any legal proceedings or prospective legal proceedings, and to establish, exercise or defend our legal rights.
    6. Personal Information that First Chance House & Land Pty Ltd collects may be stored and processed in and transferred between any of the countries in which we operate to enable the use of the Personal Information in accordance with this Privacy Policy.
  3. Security of Personal Information
    1. First Chance House & Land Pty Ltd have put in place appropriate security measures to prevent the loss, misuse or alteration of your Personal Information.
    2. Employees, agents contractors and other third parties of First Chance House & Land Pty Ltd are required to maintain the confidentiality of any Personal Information we have collected from you.
    3. When there is a suspected or known data breach, First Chance House & Land Pty Ltd’s first step is to contain the breach where possible. We will also notify you of any such breach.
  4. Links to Other Sites
    1. Our Website contains links to other sites that are not operated by First Chance House & Land Pty Ltd.
    2. First Chance House & Land Pty Ltd are not responsible for the privacy policies or practices of any of those sites.
  5. Accessing and Updating Personal Information
    1. You may request access to your Personal Information or request us to correct Personal Information that we hold about you.
    2. A request must be made in writing and specify what Personal Information you want access to or to be corrected.
    3. A request made in accordance with clause 5.2 will be satisfied or otherwise within 14 days or receipt of the request.
    4. Notwithstanding clauses 5.1 to 5.3, in some circumstances, we may not be required by law to provide you with access to or correct your Personal Information. If that is the case, you will be provided with the reason(s) for our decision.
  6. Changes to this Privacy Policy
    1. We may update this Privacy Policy from time to time. As a result, it is important you review it regularly.
    2. We will notify you of any changes to the Privacy Policy via email.
    3. An updated Privacy Policy is effective as at the date specified at the top of this Privacy Policy.
  7. Complaints
    1. If you wish to make a privacy complaint, you may contact the officer using the contact details in clause 8.
    2. A complaint referred to in clause 7.1 must be made in writing, and contain:
      1. your full legal name;
      2. sufficient details regarding your complaint;
      3. supporting evidence and/or information; and
      4. your relevant contact details.
    3. A complaint made in accordance with clause 7.2 above will be responded to within 14 days.
  8. Contact Details
    The Privacy Officer
    finance@homeshelf.com.au